How services and software are delivered, and where to find your delivery schedule.
Digital delivery only
Cuvon provides custom development services and software electronically. There are no physical shipments, shipping fees, or physical returns.
Custom development
Your written proposal specifies the deliverables, delivery schedule, review milestones, and required customer input before payment. Depending on the agreed scope, delivery may include access to a deployed application, source code in an agreed repository, downloadable build files, documentation, or a remote handover session.
There is no standard delivery time for custom work. We agree timing individually based on scope and communicate changes if your requirements change or necessary materials, access, or feedback are delayed. Additional work and revised milestones must be agreed in writing.
Software products
Each software product available for purchase will identify its delivery method and expected access time before payment. This may be an account activation, secure download, license key, or access through an app store. System requirements, license restrictions, and any geographic limits will also be disclosed for the product. No software downloads are currently sold on this website.
App stores and third-party services
Where a project includes app-store submission, the proposal will identify who owns the developer account and who is responsible for submission and fees. App-store approval is controlled by the platform and cannot be guaranteed by Cuvon. Any third-party services, hosting, or licenses required for your project will be identified in your agreement.
Missing delivery or access problems
If you have not received a promised deliverable or cannot access it, email support@cuvon.app with your order or project reference. We will investigate and arrange access, an updated delivery plan, or an appropriate remedy under our refunds policy. Never send passwords or payment card details.
Related information
Read our terms of service, privacy policy, refunds and cancellations policy, and digital delivery policy. For a question about any of these policies, contact us.