How to request a cancellation or refund and report a problem with your purchase.
How to make a request
Email support@cuvon.app with your name, email address used for your purchase, invoice or project reference, and the reason for your request. Do not include payment card details. We will acknowledge your request and explain the next steps; you do not need a specific form.
Canceling custom development
You can request cancellation at any time by email. If work has not started, the amount paid for that work is refundable. If work has started, we account for completed work against the agreed scope and refund the unused prepaid amount. We will provide an explanation of the work completed and any amount retained.
Any non-recoverable third-party expense must have been disclosed and authorized by you in advance. Cancellation stops further work after we receive and process your request, except work necessary to safely hand over the project or meet an obligation agreed with you.
Issues with delivered work
If a deliverable does not meet the agreed scope, contact us with the relevant details so we can review and address the issue. Where a correction is not possible or cannot be agreed, we will assess a proportionate refund for the affected work. Your project agreement describes the review process and any warranty or support period.
Cuvon software purchases
The purchase page for each software product will disclose the applicable refund eligibility and request period before payment. If a product is not delivered, is charged incorrectly, or materially fails to match its description, contact us to request a correction or refund. Mandatory rights under applicable law continue to apply regardless of product-specific terms.
No software purchases are currently available on this website. Product-specific terms will be published with each purchasable product.
Subscription cancellation
If you subscribe to a Cuvon product, you may cancel future renewal through the method specified at purchase or by emailing support@cuvon.app before renewal. Unless the product terms state otherwise, access continues until the end of the paid period and cancellation stops subsequent charges. Any eligibility for a refund of the current period is disclosed before purchase; statutory rights are unaffected. No recurring subscription is created by this website’s contact form.
Refund processing and disputes
Approved refunds are returned to the original payment method. We aim to initiate an approved refund within 10 business days; the payment provider or bank may take additional time to post it. We will tell you if there is a processing issue.
Please contact us about a billing concern so we can investigate and try to resolve it. Contacting us does not waive or limit your rights to dispute a charge with your payment provider or use other remedies available under applicable law.
Physical returns
Cuvon supplies digital services and software. No physical products are shipped, so physical returns and exchanges do not apply. This does not affect your rights in relation to defective or misdescribed digital services.
Related information
Read our terms of service, privacy policy, refunds and cancellations policy, and digital delivery policy. For a question about any of these policies, contact us.